FAQs

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Tee Times

  • I made my tee time online.  How do I cancel or adjust the number of players online?  Cancellations and adjustments can be made as long as you are cancelling within our policy more than 24 hours in advance. See below for how to cancel your tee time online.

CANCELLING A TEE TIME
STEP 1: Visit the tee time booking page.
STEP 2: Click sign in box in the upper right corner.
STEP 3: Click my account and select pending reservations from the dropdown.
STEP 4: Click the green x to the right of your scheduled tee time to cancel or reduce the number of players.  If cancelling the entire tee time, select all players in your reservation.
STEP 5: Once you have successfully cancelled you will receive a cancellation confirmation number.

**Please note, if you are cancelling less than 24-hours in advance, per our cancellation policy you will need to call the course directly.

  • Why can't I book a riding tee time?  Denver Golf books all online tee times as walking.  If you want to ride, you can add a cart when you check in and pay at the golf course.
  • When I search for tee times online, it says there is nothing available but if I call the course they say they have tee times-why can't I see tee times online? There are a lot of reasons that this can happen. Check your search parameters--if you have a limited number of players and time availability then it searches a very narrow time.  We recommend starting with a wide search and gradually narrowing down.
  • I am a senior but the system will not let me book a senior tee time, why?  This can happen for a couple of reasons.  The profile you are using to log in does not have a senior membership, so it doesn't recognize you as qualifying to select that fee.  You can book as an adult and verify your senior status upon arriving at the course and ask them to add the senior membership so that you do not have this issue in the future.  If you know that you have a senior membership because you get senior fees at the course then you could have multiple profiles in the system and the one you are booking with doesn't have the senior membership.  Send us an email at infodenvergolf@denvergov.org and we can look into it for you.
  • Do I have to make a tee time?  Anyone may book a tee time up to 7 days in advance OR up to 14 days in advance for Loyalty Members (link to Loyalty Members page) online or by calling the course 24 hours a day.  Walk ups are also accepted the day of, but keep in mind un-booked times can fill up quickly.  It is recommended that you book a tee time in advance to ensure you get on the course.  All players must "check in" at the pro shop to pay their associated fees.
  • How can I book a time for more than 4 players? If you have 5-20 players, call the pro shop. If you have 21+ players, please fill out the tournament request form (link to Tournament Info page). Our Tournament Director will contact you to help you book your event.
  • Do you allow fivesomes?  Due to the amount of play our courses receive, we are not normally able to accommodate fivesomes, however, there are times when fivesomes are feasible.  Call the course to determine if you request for a fivesome can be allowed.  Click here to see our fivesomes policy (PDF opens in new tab).

 

Loyalty Program

  • What is the Loyalty Program?  How much does it cost?  What does it do for me?  Signing up for the Loyalty Program gives our guests some advantages that other golfers don't have.  With the Loyalty membership, golfers can make tee times 14 days in advance.  Earn points with every dollar you spend on your green fees. Your points are kept on our point of sale system. Loyalty customers can redeem points for green fees whenever you have enough or save them for later.  Loyalty points expire annually if the membership is not renewed.  Learn more about our Loyalty Program (link to Loyalty Members page) here.
  • Are there restrictions to the Loyalty Program?  We do have some guidelines for the use of the cards and rewards.  First, in order to receive your points, you must have your Loyalty Card present upon check in at the golf course.  Second, you earn points only for your round of golf.  Third, redeem points for green fees whenever you have enough. Learn more about the Loyalty Program (link to Loyalty Members page) and associated policies.
  • I think I may already be a member, how can I check to see if I have an active membership?  If you login to your online tee time booking profile you can view all your active memberships by selecting "memberships" from the my account dropdown in the upper right corner.
  • How Long does my loyalty membership last?  The loyalty membership expires at the end of each year on 12/31 and will need to be renewed for the following year.  **Any memberships purchased in 2020 will be valid until 12/31/2021.
  • Do my Loyalty points expire?  Points expire annually if the membership is not renewed.  
  • I don’t think I am getting my points, how can this be fixed?  Send us an email at infodenvergolf@denvergov.org with your phone number and loyalty card number and we will follow up.
  • How do I check how many points I have? Your points are tracked in our point of sale system and printed at the bottom of your receipt each time you play. You can also ask any staff member at the course and they can look it up for you, or email us at infodenvergolf@denvergov.org
  • How do I use my points?  You can use your points at any time or course to pay for green fees when you have enough to redeem the round (carts cannot be redeemed with points). Generally, 10 points will equal approximately toward your green fee. (EX: I want to play a round that costs , if I have 350 points, I can use 300 points to pay for my round and will have 50 points left over).

Rain Checks

  • Can I use a rain check from one course at ANY Denver Golf Course?   Yes.  A rain check from one of our courses can be used at any Denver Golf course.
  • I lost my rain check.  Do you have a record of it?  No. Rain checks are given out as vouchers on the day of the rain-out and are not tracked to the specific player.  The only way to identify them is by the rain check voucher number found on the rain check itself.  Please keep them in a dry place or take a picture of the voucher so you will be able to find it the next time you play.
  • My friend and I completed the same number of holes but we have a different amount on our raincheck, why?  Denver Golf issues pro-rated rainchecks based on the amount you paid for your round and the number of holes you completed before having to discontinue your round.  If you and your friend paid different rates (ex: walk vs. ride or adult vs. senior rates) then you will not receive the same amount back on your raincheck.

Rates

  • Does a non-playing friend have to pay to ride in a cart?  Yes, spectators are using the cart for transportation the same as a golfer and by using the cart, are precluding it from being rented to another golfer, therefore, each will pay the same fee.  Please refer to our current cart fee rates (link to Rates page) for appropriate pricing.
  • How do you set your green fees? Denver Golf green fee rates are based on a dynamic pricing model which gives our customers more flexibility to choose the time and price that works best for them.  If you have flexibility with the time you play, you can look for the best price. If you prefer a specific time, you will get a different price based on time of day and day of week. 
  • How does dynamic pricing work? Since there are a limited number of tee times available each day, the price is based on supply and demand.  A Saturday morning will be higher in price than a Wednesday afternoon.  This pricing model is similar to booking airline tickets, buying sports tickets or booking hotel rooms, which all have limited supplies available.  Customers show are price sensitive can book during slower times and get a better rate leaving the busier times more available for customers who are time sensitive.
  • How do I get the best price?  The farther out you book and the more flexibility you have in day and times, the better rates you will be able to find.
  • How can I book? It’s easiest to book online on the Denver Golf website www.cityofdenvergolf.com but you can also call the golf shop.  All fees will be booked at the adult rate for that day and time, and then adjusted for special rates (Juniors, Seniors, etc.) at check in if that rate is lower than the booked rate.
  • What are your resident rates?   The decision was made several years ago to eliminate the resident rate at Denver Golf Courses.  This decision was made because Denver Golf is an Enterprise Fund; meaning no General Funds or Tax Funds are used for operating the golf courses.  The only source of funds for Denver Golf is the revenue generated by the courses themselves; such as Green Fees, Cart Fees, Range Fees, and Merchandise Sales.  Thus, resident golfers and non-resident golfers support the course equally.
  • Do you rent clubs?  Yes we do!  Please click here for rental club rates.

Course Conditions

  • Why do you have four sets of different colored tees?  To support the USGA's nationwide effort for people to get more enjoyment out of the game, we have updated our course tee colors and distances.  The beauty of golf is that anyone can play because the course adjusts for different skill levels based on the tees you play.  We want people to have choices.  It is not much fun playing a golf course that is just too long for the average player.  Playing from the distance that matches your skill level gives you a better opportunity to make pars and birdies.  By making these small changes in tee color and yardages, your scores, pace of play and overall enjoyment of the game increases dramatically.  Since introducing the new tees and tee marker colors, we have seen a dramatic increase in the number of players utilizing the forward tees.  This has resulted in increased play and enjoyment of our courses by all golfers.
  • What is the purpose for frost delays? We have frost delays when the temperature and humidity are at a level which would result in temporary or permanent turf damage if players are allowed to walk on the turf.  So, we have frost delays to keep our courses in the best condition possible.

Pace of Play

  • Why do course marshals follow us around?  Marshals are there to monitor the flow of play and assist golfers when needed to ensure everyone enjoys their day on the course.  If you view the golf course like the interstate where there is a maximum and a minimum speed limit it explains why we need marshals.  If you drive slow on the interstate people have to go around you or sit behind you causing further back-ups and even accidents (someone ever play into your group?).  If you drive too fast you run into the cars in front of you and have to wait.  The best way for everyone to get where they are going is for everyone to keep a steady pace.  Marshals monitor the pace to try and keep it steady and prevent back-ups and accidents.  If a Marshal has to discuss pace of play with a group, it is to assist everyone with their pace of play.
  • What are the "Relaxed Rules of Golf" signs about?  This is an industry wide effort to make the game more fun and help maintain the pace of play on the course.  We are not all professional golfers playing for million dollar checks - so why play by their rules and at their pace?  The relaxed rules encourage golfers to keep a good pace by minimizing ball searches and time spent on relief procedures in order to have a more enjoyable round.

Other

  • Do you have a Junior Program and how young can kids start?  We certainly do!  We have the 2nd largest First Tee program in the country.  The First Tee Of Denver has won many National Awards for their innovative programs.  To find answers to more of your questions about The First Tee Of Denver or to register your child, visit their website, www.thefirstteedenver.org (open URL in new tab).
  • How do I update my email? (username/password/contact information)

STEP 1: visit tee time booking site and select a portal (18 or 9 holes) LINK
STEP 2: sign in at the upper right corner of the page (this will send you to a sign in page)
STEP 3: enter your username and password
STEP 4: hover over “My Account” tab in upper right corner to show drop down list
STEP 5: select contact information –from there you can update your username / password and personal information

  • Do your courses have "Family Tees"?  All of our courses have multiple tee markers.  You should be able to find one suitable for you.  We also have Family Days  at the Kennedy Par Three course every day of the week.
  • Can I buy a gift certificate online?  We now offer gift cards online!  Gift cards are available in $25 increments online and mailed out to intended recipients.  If you need another denomination, you can combine two amounts or call one of our pro shops.  Gift cards are good at all Denver Golf facilities. Please allow 10 business days from your online purchase date for processing and delivery.
  • Can I use my gift card to buy online items like the loyalty membership or Denver Golf Passes? No, gift cards can only be redeemed in the proshop.
  • Do you have driving ranges?  Yes, we have four driving range locations.
    • City Park, Kennedy and Overland Park all have ranges. 
    • In addition, we have Aqua Golf, our signature water driving range and miniature golf course.  For more information on Denver Golf Range venues CLICK HERE
    • Wellshire driving range is currently closed for renovations.
  • Do you have a par three course?  We have two;  Kennedy (link to Kennedy page) and Harvard Gulch (link to Harvard Gulch page) Golf Courses.
  • I'm new and don't want to hold others up.  When can we play by ourselves?  Welcome to the game!  Everyone starts as a beginner, so we all understand it can be intimidating at times.  We can never guarantee that you will get your own tee time as we pair golfers based on demand to try and allow everyone an opportunity to play.  Here are a few ideas on how to improve your odds of not being paired up with other golfers.
    • Strategically book a tee time.  (a.) Very early in the morning (first two hours course is open) (b.) Just after lunch Monday thru Thursday (c.) Late any day around 1 1/2 hours before sunset.
    • Play one of our par three courses.  They are great for beginning golfers and not normally as busy as the other courses.  Harvard Gulch (link to Harvard Gulch page) or Kennedy Par Three (link to Kennedy page).
    • Call and talk to the staff at the course you want to play.  They will be happy to help you find the best time to improve your odds.
  • Do you have golf pros that give lessons?  We have many PGA and LPGA instructors available.  They can all teach at any of our facilities.  Check out our instructors and more lesson information.
  • Do you have memberships or playing passes?  We don't have memberships or annual cards.  We do have a great Loyalty Program.  You can earn points towards great rewards such as free golf cart rental or green fee.  We also offer golf packages.  Learn more about our Loyalty Program (link to Loyalty Members page) and golf packages (link to Specials login page) here.
  • Do you have Ladies and Men's clubs?  Each course has a Men's and Ladies Club.  For a list of clubs and associated contact information check with the respective golf course or click here to get the contact information for each club.
  • Why are there so many geese on the course?  Geese are protected so the only way we can manage them is to haze them and try to make them want to leave.  As you can imagine a golf course is a perfect environment for geese.  Plenty of great turf to feed on, lots of water hazards to swim in and not many natural threats.  It is difficult to get them to leave permanently so we try to manage it the best that we can.
  • What are you doing about the goose droppings?  The previous question answers this question to some degree.  Lots of geese equal lots of goose droppings.  We manage this as best we can by blowing off the greens, fairways and tees and raking the other areas when possible.  It is impossible to manage the goose droppings in the winter so the spring thaw is the worst.  As it warms up and snow melts we are gradually able to catch up on the goose dropping maintenance.
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